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First-Line Supervisors of Office and Administrative Support Workers in North Carolina

Thinking about a career as a First-Line Supervisors of Office and Administrative Support Workers in North Carolina? Here’s what you need to know. Directly supervise and coordinate the activities of clerical and administrative support workers.

What do First-Line Supervisors of Office and Administrative Support Workers Make in North Carolina?

For a first-line supervisors of office and administrative support workers working in North Carolina, wages run about $61,030 per year (or roughly $29.34/hour).Annual wages span from $40,230 at the 10th percentile to $93,990 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$40,230	$19.34
25th percentile	$48,700	$23.41
Median (50th)	$61,030	$29.34
75th percentile	$76,620	$36.84
90th percentile	$93,990	$45.19

The location quotient — a measure of how concentrated this occupation is in North Carolina nationwide is 0.82, meaning fewer first-line supervisors of office and administrative support workers per worker than the national average.

National Wage Comparison

Nationally, first-line supervisors of office and administrative support workers earn a median of $27,636 per year ($13.29/hour), higher than the North Carolina median.

Employment Outlook

National employment for 1,912,461 first-line supervisors of office and administrative support workers across the United States. In North Carolina alone, around 38,780 people work in this role. That puts the state above the typical state, which employs around 19,940 first-line supervisors of office and administrative support workers.

Top North Carolina Metros for First-Line Supervisors of Office and Administrative Support Workers

The metro areas below employ the most first-line supervisors of office and administrative support workers in North Carolina.

Metro Area	Number Employed	Annual Median Salary
Charlotte-Concord-Gastonia, NC-SC	10,510	$63,920
Raleigh-Cary, NC	5,870	$62,170
Durham-Chapel Hill, NC	2,870	$66,540
Greensboro-High Point, NC	2,870	$61,780
Winston-Salem, NC	2,140	$61,000
Asheville, NC	1,560	$59,480
Wilmington, NC	1,510	$59,190
Hickory-Lenoir-Morganton, NC	1,120	$59,280
Fayetteville, NC	950	$58,530
Greenville, NC	610	$56,340
Burlington, NC	540	$60,110
Jacksonville, NC	400	$52,050
Rocky Mount, NC	360	$55,610
Goldsboro, NC	290	$57,340
Pinehurst-Southern Pines, NC	280	$54,240

Top States for First-Line Supervisors of Office and Administrative Support Workers Employment

These states have the highest employment of first-line supervisors of office and administrative support workers work.

State	Number Employed
Texas	172,150
California	164,320
Florida	102,450
New York	82,420
Pennsylvania	61,960
New Jersey	54,460
Tennessee	51,330
Georgia	47,790
Ohio	44,510
Illinois	42,850
Massachusetts	39,170
North Carolina	38,780
Virginia	34,570
Washington	33,360
Arizona	31,750
Michigan	30,600
Maryland	28,570
Colorado	26,230
Connecticut	25,280
Wisconsin	25,200

Highest-Paying States for First-Line Supervisors of Office and Administrative Support Workers

The highest-paying states for first-line supervisors of office and administrative support workers.

State	Annual Median Salary
District of Columbia	$82,280
Washington	$77,630
New York	$77,230
Connecticut	$76,000
Rhode Island	$75,920
Massachusetts	$75,240
California	$75,090
Minnesota	$74,160
New Jersey	$73,740
Colorado	$73,430

Skills

Top first-line supervisors of office and administrative support workers skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Key abilities for first-line supervisors of office and administrative support workers, rated on an importance scale of 0 to 5:

Daily Tasks

First-Line Supervisors of Office and Administrative Support Workers typically:

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Work Activities

• Working with Computers
• Getting Information
• Making Decisions and Solving Problems
• Processing Information
• Communicating with Supervisors, Peers, or Subordinates
• Documenting/Recording Information
• Analyzing Data or Information
• Coaching and Developing Others
• Evaluating Information to Determine Compliance with Standards
• Identifying Objects, Actions, and Events
• Resolving Conflicts and Negotiating with Others
• Monitoring Processes, Materials, or Surroundings

Tools & Technology

Common tools and software used in this occupation include: Hot technologies: Adobe Acrobat, Apple macOS, Facebook, Google Docs In-demand technologies: Microsoft Excel

What Major Will Prepare You For This Career?

Programs that train for this career include:

• Health/Medical Admin Services

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Related Careers

Careers similar to first-line supervisors of office and administrative support workers include:

• Human Resources Specialists
• Project Management Specialists
• Management Analysts
• First-Line Supervisors of Security Workers
• First-Line Supervisors of Food Preparation and Serving Workers
• First-Line Supervisors of Housekeeping and Janitorial Workers

Also Known As

Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager, Accounting Supervisor, Accounts Payable Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Accounts Receivable Supervisor, Adjustment Supervisor, Administrative Coordinator, Administrative Officer, Administrative Supervisor, Admissions Supervisor, Admitting Officer.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-1011.00