Patient Representatives in Massachusetts
Thinking about a career as a Patient Representatives in Massachusetts? Here’s what you need to know. All health technologists and technicians not listed separately.
What do Patient Representatives Make in Massachusetts?
For patient representatives working in Massachusetts, the typical annual salary is $58,210 per year (or roughly $27.99/hour).Earnings range from $43,460 at the 10th percentile to $81,000 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $43,460 | $20.89 |
| 25th percentile | $47,480 | $22.83 |
| Median (50th) | $58,210 | $27.99 |
| 75th percentile | $68,770 | $33.06 |
| 90th percentile | $81,000 | $38.94 |
Location quotient — how concentrated this career is in Massachusetts relative to the national average — is 1.08.
National Wage Comparison
Nationally, patient representatives earn a median of $47,419 per year ($22.80/hour), higher than the Massachusetts median.
Employment Outlook
There are roughly 3,215,162 patient representatives nationwide. In Massachusetts alone, around 4,420 people work in this role. That’s more than the typical state, which employs around 1,980 patient representatives.
Top Massachusetts Metros for Patient Representatives
The metro areas below employ the most patient representatives in Massachusetts.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | 3,180 | $59,190 |
| Worcester, MA | 780 | $51,130 |
| Springfield, MA | 190 | $50,300 |
| Barnstable Town, MA | 70 | $48,000 |
| Amherst Town-Northampton, MA | 30 | $50,360 |
| Pittsfield, MA | 30 | n/a |
Top States for Patient Representatives Employment
The table below shows the states where the most patient representatives work.
| State | Number Employed |
|---|---|
| California | 24,540 |
| Texas | 15,220 |
| Florida | 10,660 |
| Pennsylvania | 9,970 |
| New York | 8,660 |
| Ohio | 8,420 |
| North Carolina | 6,860 |
| New Jersey | 5,650 |
| Missouri | 5,560 |
| Michigan | 5,500 |
| Georgia | 5,280 |
| Illinois | 5,150 |
| Massachusetts | 4,420 |
| Wisconsin | 4,410 |
| South Carolina | 4,230 |
| Virginia | 3,750 |
| Washington | 3,600 |
| Louisiana | 3,330 |
| Arizona | 2,670 |
| Indiana | 2,640 |
Highest-Paying States for Patient Representatives
These states pay the most for patient representatives.
| State | Annual Median Salary |
|---|---|
| Wyoming | $65,560 |
| Delaware | $64,860 |
| Washington | $59,960 |
| Kansas | $59,780 |
| Maine | $58,820 |
| California | $58,310 |
| Oregon | $58,240 |
| Massachusetts | $58,210 |
| New York | $57,690 |
| Hawaii | $56,260 |
Skills
The most important patient representatives skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Key abilities for patient representatives, rated on an importance scale of 0 to 5:
Daily Tasks
Patient Representatives typically:
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Work Activities
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Making Decisions and Solving Problems
- Documenting/Recording Information
- Evaluating Information to Determine Compliance with Standards
- Working with Computers
- Processing Information
- Organizing, Planning, and Prioritizing Work
- Updating and Using Relevant Knowledge
- Identifying Objects, Actions, and Events
Tools & Technology
Software and systems commonly involved: Hot technologies: eClinicalWorks EHR software, Epic Systems In-demand technologies: Epic Systems
What Major Will Prepare You For This Career?
Related college programs include:
- Allied Health Professions
- Allied Health Services
- Clinical/Medical Laboratory Science
Featured schools near , edit
Related Careers
Related occupations to patient representatives include:
- Medical and Health Services Managers
- Health Informatics Specialists
- Mental Health Counselors
- Rehabilitation Counselors
- Child, Family, and School Social Workers
- Healthcare Social Workers
Also Known As
Access Representative, Admissions Coordinator, Admitting Clerk, Admitting Representative, Care Navigator, Case Manager, Clinical Liaison, Healthcare Registrar, Intake Specialist, Medicaid Service Coordinator (MSC), PCA (Patient Care Associate), PCT (Patient Care Technician), Patient Access Coordinator, Patient Access Representative, Patient Access Specialist.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 29-2099.08
HealthcareDegreeSearch.com provides higher-education, college and university, degree, program, career, salary, and other helpful information to students, faculty, institutions, and other internet audiences. Presented information and data are subject to change. Inclusion on this website does not imply or represent a direct relationship with the company, school, or brand. Information, though believed correct at time of publication, may not be correct, and no warranty is provided. Contact the schools to verify any information before relying on it. Financial aid may be available for those who qualify. The displayed options may include sponsored or recommended results, not necessarily based on your preferences.
© HealthcareDegreeSearch.com – All Rights Reserved.